Digital Taxidermy Frequently Asked Questions
Q: How do I get my STL files
A: When you purchase the STL terrain you'll receive a download link via email and you will always be able to access the most up to date version of that file via your profile on our website.
Q: I have found an error in a file and I am not happy!
A: While all models have been tested printed and verified the design and implementation process is a long and arduous one. We have done all we can to ensure the quality of the products we are selling. Should you find an error in the file or an issue that you think we have missed then please get in touch with us and we will be able to fix this for you in short order. Once we have fixed the file and it is updated on the server you will just have to download from your existing purchase link and you will have the most up to date version of the file.
Q: What settings should I use when printing my terrain?
A: our items have been designed mostly to adhere to FDM printers with a 0.4mm nozzle and 0.2mm layer height, some items can easily be printed with a 0.6mm or above but this will sometimes come at the cost of resolution. where possible we try to design out the need for supports however sometimes it is unavoidable, if you are unsure then check in your slicer and add supports if you are still uncertain. a few models are listed for resin printers only; these contain details too small to adequately reproduce to a grade a standard in FDM.
Q: Can I rescale the designs?
A: Yes and no, most of our designs can easily be rescaled to suit your needs however scaling can have adverse effects on small details and models with print in place moving parts. For more information please see our blog post on scales.
Q: Can I re-sell/share STL files and/or prints?
A: This is a Hard NO, these files are for personal use only and not for resale in any format. To make this clear it is not a commercial licence you are buying with each purchase.
Q: Models not designed by Digital Taxidermy sold on your site?
A: Digital taxidermy are licensed to sell models from certain other vendors, these models will be defined as being from other designers in their listings and they are bound by the terms of international copyright and are not for re-distribution or re-sale, should you wish to gain a license to re-sell these models than please feel free to contact the individual designer and arrange a license as Digital Taxidermy Ltd do not have the authority to arrange such permits.
Q: How long will my printed order take?
A: Depending on the size of the order will depend on the print time, we do not have a full print farm and so are running on limited capacity, we will allow a lead time of 14 days for manufacture however be assured all orders will be processed as soon as physically possible. If you have any worries about an order please get in touch with us and we can discuss your concerns.
Q: I love your models, but how much will shipping cost?
A: Shipping is a difficult one but I have created rate tables to cover most of the globe, we have tried to make the cost as reasonable as possible but for protection all items will be sent tracked and insured to ensure that all outcomes are covered. We are searching for satellite printers in other countries which when they come online will allow local postage costs to be applied to those countries.
Q: I don't see a printed version of a model on the site. How can I get one?
A: We are very new on the scene and we are working to make everything available to everyone, if there is something you want that is not listed please get in touch with us as it is either an oversight or we have not yet got to adding it to the item lists.
Q: What type of printer are the models designed for?
A: Most of our models have been designed for mid format FDM printers with build plates of approx. 220mmx220mm (ender 3 and the like). This means that our items will be happily printed by most hobbyists.
Q: Do you offer print licenses to sell printed models?
A: We sometimes offer print licences when we kick-start a new model range, please see those kick-starters for details.
Q: I am a designer; would you like to host my models?
A: We are interested in hosting works from other designers, we offer hosting and management of the listings for a small commission charge. What you will get, full support on checking and prepping your model for delivery, advertising and exposure in a global market, full attribution to you as the creator and ability to link to your patron or other sources, a monthly payment for the sales your items have made. If you are interested please enquire and we will discuss what we can do for you.
Q: I made a sweet model of a tyranid. Can I host it here?
A: Due to the problems with international copyright we are only accepting models and items that are free of other corporate IP. All models will be checked by us to make sure they conform to this and also the STL will be verified for correctness and quality prior to hosting
Q: I had to sign up and give you my information, what will you do with this?
A: Data used for purchases will not be used for any other purpose, we will not contact you without your express permission by us or any third parties for anything not related to your purchase. We will not use your data for financial gain nor will it be disclosed to any third parties.
Digital Taxidermy are not affiliated with nor endorsed by Games Workshop, Fantasy Flight, Disney, Universal Studios, Pixar, Marvel, Warlords or any other company.