Terms and Conditions - Returns & Refunds
Downloadable Digital Products Terms and Conditions of Sale
These terms and conditions set out the terms and conditions between you, the customer, and Digital Taxidermy LTD (“us”, “we”), governing the use of our website and our downloadable digital recordings including the content therein (the “products”). Your use of our website, and purchase, download and use of our products, constitutes your full acceptance of these terms and conditions. If you do not agree with these terms and conditions, you should not use our website or purchase, download or use any of our products.
2.0 License and Use
Your purchase of one of our products constitutes our granting to you of a non-exclusive, non-sublicensable, non-transferable license to download and access that product for the purpose of your own personal use and reference, and 3D print for your own use. You agree that under no circumstances shall you use, or permit to be used, any product other than for the aforesaid purpose. For the avoidance of doubt, you shall not copy, re-sell, sublicense, rent out, share or otherwise distribute any of our products, whether modified or not, to any third party. You agree not to use any of our products in a way which might be detrimental to us or damage our reputation.
3.0 Intellectual Property
The products, whether modified or not, and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.
4.0 Refunds and Chargebacks
Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back. We reserve the right to alter any of our prices from time to time.
5.0 Warranties and Liability
We make every effort to ensure that our products are accurate, authoritative and fit for the use of our customers. However, we take no responsibility whatsoever for the suitability of the product, and we provide no warranties as to the function or use of the product, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for particular purpose. You agree to indemnify us against all liabilities, claims, demands, expenses, actions, costs, damages, or loss arising out of your breach of these terms and conditions. Furthermore, we shall not be liable to you or any party for consequential, indirect, special or exemplary damages including but not limited to damages for loss of profits, business or anticipated benefits whether arising under tort, contract, negligence or otherwise whether or not foreseen, reasonably foreseeable or advised of the possibility of such damages.
Purchase of Digital Files are final and not returnable or refundable. Print times and filament usage will vary based on, but not limited to, individual printers, settings, tuning and/or environmental conditions.
Please do not hesitate to contact us regarding any matter relating to this Downloadable Digital Products Terms and Conditions of Sale Policy via email email@example.com
STL File Purchases
STL files are sold as a digital transfer item, if you have any questions prior to purchase please get in touch we will be happy to help.
after purchase of an STL you will recieve an email with an invoice and a link to download your files. these files will be available permanently for you to download, also any problems you may discover with the file will will be able to rectify and easilly leaving you to re download the updated file.
we are able to tell if a purchaser has downloaded the file. NO REFUNDS are made on STL files after they have been ownloaded from the hosting, due to the ability of you to retain a copy.
Refunds can only be offered at our discretion when a purchase has been made in error or you have changed your mind and the file has NOT been downloaded.
Files are distributed in .ZIP format
The ZIP file will containg all the appropriate STL files for that model, a text file with some information on lisencing and print setting advice.
Printed items come on a standard lead time on 10 days to allow for all appropriate scenarios.
much care is taken to ensure that you recieve a quality print, should you be unhappy with your print then please get in touch and we can help to determine the nature of the problem. after that we should be able to advise a course or action to resolve any issue.
returns can be accepted and a refund full or partial will not be made until the item is returned in suitable condition.